Renewals Specialist
Full Time · Gurugram · Sales
- Oversee the end-to-end renewal process for existing clients.
- Collaborate with Sales teams to ensure a seamless renewal experience.
- Proactively identify and address potential renewal risks.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Conduct regular check-ins and relationship-building activities with key clients.
- Serve as the main point of contact for clients during the renewal process.
- Communicate product updates, enhancements, and industry insights to clients.
- Address client inquiries and concerns promptly and professionally.
- Identify opportunities for upselling and cross-selling.
- Maintain accurate records and documentation.
- Evaluate and renew policies for clients.
- We are looking to add an executive to our sales team to take care of annual renewals. Proactively communicate with customers, address their concerns, and ensure customer retention.
- Job Responsibilities:
- Sending timely reminders to customers.
- Help customers with upgrades.
- Communicating renewal trends to product, sales, and marketing teams.
- Should have good knowledge of MS Office